ZenMention

Zendesk Mentions In your Slack Channel

Step 1: Install the Zendesk app

1. Restrict who you'd like to receive Slack messages from ZenMention 2. Authorize ZenMention Slack app 3. Install

Step 2: mention your colleague's name(s) on a ticket

Make a comment on a Zendesk ticket and mention any of your colleague's name(s)

Step 3: view the comment on Slack

Comments with mentions are sent to the mentioned colleague's Slack channel including attachments

Step 1: Install the Zendesk app

1. Restrict who you'd like to receive Slack messages from ZenMention 2. Authorize ZenMention Slack app 3. Install

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Emails are boring… Get your Zendesk Mention in Slack! When support agents mention your name in a ticket, the message will be sent to Slack, for your convenience.