Last Updated: July 2026

ZenAppsFactory (“we”, “our”, or “us”) develops applications for the Zendesk Marketplace.

Protecting customer data is a core design principle of our products. Our applications are designed to minimize data access and avoid collecting or storing Zendesk customer data whenever possible.

 

Privacy by Design

ZenAppsFactory applications access only the information required to provide their intended functionality.

We do not maintain a database containing Zendesk customer data.

Where technically possible, information is processed directly within your Zendesk account or browser rather than being transmitted to ZenAppsFactory.

Unless otherwise stated, our applications may collect anonymous Google Analytics usage information, such as browser version, application version, language, and feature usage. These analytics never include Zendesk customer data, ticket content, comments, attachments, or personal information.

We do not sell personal information or customer data.

 

Information that the website collects

When you visit our website or contact us, we may collect information that you voluntarily provide, such as your name or email address.

Our website also uses Google Analytics to help us understand website usage and improve our services.

Zendesk Marketplace Applications

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Subscription Information

When you start a free trial or purchase a subscription, our payment provider (Stripe) may provide us with information such as your name, email address, organization, and subscription status.

We use this information to:

* Manage your subscription and billing.
* Provide customer support.
* Contact you regarding your trial or subscription.
* Offer onboarding assistance and help you successfully set up and evaluate our applications.

We do not sell this information or use it for unrelated marketing purposes.

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We may occasionally send personalized emails related to your trial or subscription to help you get the most value from our applications. You may opt out of non-essential communications at any time.

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ZenViews

ZenViews uses the Zendesk Views and Groups APIs to display the Views available to the current user.

Data accessed

• View names

• View IDs

• View group associations

Data handling

• Information is used only to display your available Views.

• No ticket content is accessed.

• No customer conversations are accessed.

• No Zendesk customer data is transmitted to ZenAppsFactory.

• No Zendesk customer data is stored.

• No Zendesk customer data is shared with third parties.

 

ZenNotification

ZenNotification generates browser notifications for selected Zendesk events, including ticket updates (status changes, comments, @mentions) and tickets entering monitored Views.

ZenNotification consists of two components:

• The ZenNotification Zendesk application

• An optional Chrome extension that displays browser notifications

Data processed

Depending on your configuration, the application may temporarily process:

• Ticket ID

• Ticket subject

• Ticket status

• Assigned agent

• Comments

• Mentions

• Selected View activity

Data handling

• Notification processing occurs locally within your browser.

• The Zendesk application securely passes only the information required to the optional Chrome extension so it can display browser notifications.

• ZenAppsFactory does not receive or store Zendesk customer data from either the Zendesk application or the Chrome extension.

• No Zendesk customer data is shared with third parties.

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ZenMention

ZenMention delivers Zendesk @mentions directly to Slack.

It consists of:

• The ZenMention Zendesk application

• A Slack integration

Data processed

To deliver Slack notifications, the application temporarily processes:

• Ticket ID

• Ticket URL

• Ticket subject

• Mentioned comment

• Attachments included in the mentioned comment

• Mentioned user

• Comment author

Data handling

• Information is processed only to deliver the requested Slack notification.

• The Zendesk application securely transmits only the information required to Slack.

• ZenAppsFactory does not store Zendesk customer data.

• No Zendesk customer data is retained after notification delivery.

• Zendesk customer data is shared only with Slack when required to deliver the requested notification.

 

ZenUnfollow

ZenUnfollow allows agents to remove themselves from ticket followers or CC lists.

Data handling

• Uses only the Zendesk information required to complete the requested action.

• No Zendesk customer data is stored.

• No Zendesk customer data is transmitted to ZenAppsFactory.

• No Zendesk customer data is shared with third parties.

 

Security

Our applications are designed around the principle of data minimization.

All communication with Zendesk and supported third-party services is encrypted using HTTPS/TLS.

Each application requests only the minimum Zendesk API permissions required for its intended functionality.

Because ZenAppsFactory does not maintain a database containing Zendesk customer data, there is no customer database storing ticket information or customer conversations.

 

Third-Party Services

Our products may interact with trusted third-party services, including:

• Zendesk

• Slack (ZenMention only)

• Google Analytics (anonymous website and application usage analytics)

• Stripe (subscription billing)

Each provider maintains its own privacy and security policies.

 

Data Retention

ZenAppsFactory does not retain Zendesk customer data from its Marketplace applications.

Anonymous Google Analytics data may be retained in accordance with Google’s retention policies.

Information voluntarily submitted through our website (such as contact requests) may be retained only as long as necessary to respond to your inquiry or meet legal obligations.

Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page, and the “Last Updated” date will reflect the most recent revision.

 

Contact Us

If you have any questions about this Privacy Policy or any ZenAppsFactory application, please contact us:

ZenAppsFactory

Email: contact@zenappsfactory.com

Happy ticketing!