
Zen Apps Factory
ZenNotification
Never miss an update
With ZenNotification, critical Zendesk events pops up as a Chrome notification - new comments, fresh assignments, status flips to Open, or tickets that land in a view you track. Respond in real time!
Features
Configurable notifications for Assigned and Followed tickets - Receive notifications for new comments, status changes, and re-assignments.
Configurable notifications for Views - Select the views that matter to receive a notification when a new ticket enters.
Suppress notifications from specific agents - great for automation users
Account switching - Reconfigure the Zendesk subdomain to switch between accounts.
Activity log - Review the most recent notifications inside the Chrome extension UI, or download a CSV containing the last 100 notifications for audit or reporting purposes.
Notification controls - Enable or disable sounds, and clear all active alerts in a single action.
Data protection
ZenNotification processes events locally in your browser and does not transmit, collect, or store ticket content or personal data.